Microsoft Dynamics 365 Partner | IBM Business Partner

According to The DNA of the Future Retail CEO from the World Retail Congress,  the top two current and future technical skills for retail CEOs  are: Understanding of digital commerce and omni-channel Data/insight driven approach The expert panel went on to say that the future retail CEO needs to be data driven “in the extreme”. Meanwhile, Korn Ferry Institute’s study of UK retail CEOs led them to say that  the new retail CEO needs to be experienced with both budget and strategy . That is a demanding list of attributes for anyone. Luckily, CEOs are not alone in managing their retail companies, no matter how big or small those companies may be. The  right technology , along with the right people, can make the difference between shooting in the dark and creating a company strategy that is based on the most up-to-date and accurate information possible for unified commerce. That is right,  retail technology changes quickly . Keeping up with change an...

Numerous manufacturing industries are showing interest and are adopting the smart factory concept or we can call it the connected factory or Industry 4.0 roadmap to amplify their productivity and raised competitiveness. Each and every field of industry talk about asset tracking, predictive maintenance and OEE that are being greatly impacted by Industry 4.0. This is because of the tremendous addition of value by coupling the IT (Information Technology) with Operating Technology. Producers are now looking forward to track the utilization of their products by directly taking feedback from their customers in order to rectify their upcoming variants. And for the attainment of this, the comprehensive value chain has established a network of retailer, manufacturer, supplier, warehouse and the consumer. The manufacturing process needs to be very steady in order to provision higher qualitative outcomes during every phase of the production. More than half of these quality tests incorporat...

There is no doubt that loyalty programs can bring great benefits to customers and businesses alike. In fact,  81 percent  of consumers say that loyalty programs make them  more likely to continue doing business with brands,  while 66 percent modify their spending to maximize loyalty benefits, according to Bond and Visa’s Loyalty Report. As a rich source of data and personalized engagement, loyalty programs also bring great opportunities to create a superior customer experience. But so far this potential is largely untapped: only  22 percent of loyalty program members currently think they get a better experience  than non-members. Using your loyalty program to create a unique customer experience in-store is a great way to engage on a personal level and bring people closer to your brand. Here are our tips on how you can use your loyalty program to create a unique customer experience in-store. 1. Offer personalized rewards Knowing who your...

Change across organizations, markets and industries is usually steady and predictable, with occasional jump starts that can spark innovation—typically fueled by the intersection of new technology with market demand. This phenomenon is happening right now in Field Service as competitive pressure forces organizations to rethink how to keep customers satisfied by ensuring 100 percent uptime and hyper-speed service delivery. In the pursuit for exceptional customer experiences, field service has become a frontline for exceptional customer service—the direct link for competitive differentiation across nearly every industry, from retail to telecommunications, manufacturing to utilities. And that means a rapid move away from break-fix models to proactive and predictive service; from standard delivery times to express service all the time; and the ability for field staff to have a 360-degree view of customers to help sell the right set of solutions. This new, rapidly-emerging model—con...

The upgrade process depends on different factors, such as the version of Dynamics NAV that you are upgrading from, and the degree to which your solution differs from the standard version of Dynamics NAV. The mains tasks range from converting the database to upgrading application code and data Use the following table to determine the procedures that you must complete for your upgrade scenario. Scenario Procedures Full upgrade from one of the following versions: Microsoft Dynamics NAV 2015 Microsoft Dynamics NAV 2016 Microsoft Dynamics NAV 2017 Upgrade the Application Code Upgrade the Data Full upgrade from one of the following versions: Microsoft Dynamics NAV 2013 Microsoft Dynamics NAV 2013 R2 Upgrade to Microsoft Dynamics NAV 2018 Cumulative Update 2: Download Microsoft Dynamics NAV 2018 CU2 . Upgrade the Application Code Upgrade the Data Upgrade to the latest Microsoft Dynamics NAV 2018 cumulative update (CU): Upgrade the Application Code Upgrad...

Dynamics AX  has been rebranded  Dynamics 365 for Finance and Operations , On-Premises. Take the next steps to learn how a modern, intelligent ERP solution can help you grow your business. 1- Elevate your financial performance Close books faster, deliver robust reporting, increase profitability with business intelligence, and ensure global compliance. Increase profitability:  margin revenue growth with a centralised, global financial management solution that delivers robust financial intelligence and embedded analytics in real time. Optimise workforce productivity : Empower employees with role-based workspaces that provide intelligent automation, task prioritisation, and integration with Office 365 applications to maximise efficiency for superior business outcome. Reduce operational expense:  Minimise operational costs across business geographies with financial process automation, encumbrance, budget planning, budget control...

For starters,  MS Dynamics AX 2012  is a complete ERP system whereas  Microsoft Dynamics CRM  is a standalone CRM system. They are two different products from the same company. Since Dynamics AX is a complete ERP system, it can be used to manage a business’ entire operations like Warehousing, Finance, Trade & Logistics, Production, Accounting, Master Planning, CRM and HR. Whereas the Dynamics CRM system is a standalone CRM product from Microsoft that provides Sales, Marketing and Service Management capabilities only via individual modules. The  Dynamics CRM  is a standalone web application whereas Dynamic AX 2012 is a complete business solution, which also offers CRM functionality via an integrated module – the Dynamics AX CRM. Since the Dynamics AX CRM module is part of the overall Dynamics AX ERP, it provides deep integration with other modules in the  ERP , as well as features like product configuration, flexible pricing, service managem...